We charge for our work at the rate of £60.00
plus VAT per hour.
Where possible we use manufacturer's genuine spares.
If a viable equivalent is available more cheaply we would give
you the option to decide on which to use (eg laser pickups), together
with our own opinion. If the part is not available we will attempt
to source an alternative based on the criteria of matching or
exceeding the specification of the original component, advising
you of this.
We are sometimes asked to provide an estimate 'before
starting any work', but must point out that providing estimates
necessitates our diagnosing and proving all faults exhibited by
the product in question to a sensible degree of accuracy prior
to us then contacting the owner with the necessary information.
Please understand that this represents a significant amount of
work and so we must make it clear that we do need to make a charge
for the labour thus incurred (although we do try to moderate this
in the event that you decide to decline our estimate). Some people
may hope for a 'free estimate' but one cannot help but wonder
at such generosity on the part of those who claim to provide them.
Surely there will be some means of including the estimate time
in the firm's charges or their paid engineers could end up having
to work for nothing! Of course, it is quite possible that those
who are paying the price for the free estimates enjoyed by some
are the customers who are having their equipment repaired. Call
us cynical, but we've yet to see anyone genuinely provide a free
estimate service without recouping it somewhere. Enough is to
say that we do not choose to work in this way and so you can be
certain that the charges you incur will accurately and exclusively
reflect our work on your product ONLY. So we make no apologies
for clearly stating our policy on the facts relating to the provision
However we are sometimes asked during general conversation
to try to give a free 'guesstimate' when we discuss your repair,
prior to any work starting, which we will be happy to try to do,
but obviously this cannot be considered to be anything other than
just our educated guess!
If you do wish to send us your repair, we suggest you
telephone us first. This is far better than e-mail which is one
- way and laborious. By phoning us, we can discuss your repair
in detail and you will find confidence in having spoken to us,
raising any questions etc.
You may prefer to bring your repair along to our workshop
personally If so you will find details of our location on our
'Contact us' page.
If you require a field service visit, please contact
us to discuss your requirements. We will provide you with an idea
of the charge we make for this, which is dependent on your location
and whether you will require one or more turnouts. Please note
that we rarely attempt the repair of a product in situ, as
we firmly believe that efficient and successful repairs are the
result of working under optimum conditions and then following
up with a minimum 24 hour monitored bench test.
Our guarantee is for three months from completion of
the repair. This is determined by the manufacturers and spares
distributors who guarantee their spares for that period. Our guarantee
covers all the work we have done. However, in the unusual case
of an unassociated failure arising subsequently, ie one not related
to our previous repair, and one which we could not have possibly
envisaged at that time, this would qualify as a separate chargeable
repair. This is just common sense and is akin to not expecting
your motor mechanic to supply and fit a free gearbox should it
fail a month after he/she had fitted a new radiator to your car!
However, be assured that, in the unlikely event that such a situation
did occur on one of our repairs, we would be willing to consider
the case very sympathetically. In practice it hardly ever does!